Terms & Conditions

General Terms:

Handy Andy's Kitchen reserves the right to update the rules when necessary, and the updated

version will be published on HandyAndysKitchen.com with immediate effect. If you refuse to accept the

policy, you are deemed to have waived the use of the services provided by Handy Andy's Kitchen immediately. All buyers are deemed to accept the rules if they are using the

services provided by Handy Andy's Kitchen. Handy Andy's Kitchen policy shall

prevail.

For after-sales issues, buyers should file a return & refund request within 30 days of the delivery

date. The period of Return & Refund request filed exceeds Handy Andy's Kitchen

reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by reaching

out to Handy Andy's Kitchen to cancel the order.

If the Handy Andy's Kitchen cannot fulfill the buyer's order within the order processing

time, under the condition, but not limited to no stock or other conditions, Handy Andy's Kitchen has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling

evidence, and the goods need to be returned, Handy Andy's Kitchen has the

responsibility to offer the buyer a prepaid return label within 3 business days to return

damaged/broken goods. Handy Andy's Kitchen should refund the buyer when the return

shows as in transit on the logistic website with the provided prepaid return label.

Handy Andy's Kitchen shall not accept after-sale requests for non-defective, remorse

;, and has the right to accept or reject the request. Handy Andy's Kitchen will

abide by the policy under this condition.

If Handy Andy's Kitchen accepts the after-sale request for the reason type of non-

defective remorse returns and require to deduct a restocking repacking fee, under Handy Andy's Kitchen policy restriction, the restocking & repacking fee in total deducted shall

not exceed 35% of order total price.

Handy Andy's Kitchen shall not require warranty, like whether to provide warranty or not,

or the way of warranty handling with.

Handy Andy's Kitchen shall restrict with the refund time and redelivery time under the

condition, included but not limited to order should refund based on the policy, agree on refund or

redelivery between Handy Andy's Kitchen and buyer or others, Handy Andy's Kitchen must refund not more than 3 business days, or redelivery not more than 5 business

days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the

clause states below) to Handy Andy's Kitchen . If the buyer cannot provide compelling

evidence within the order after-sales period policy indicated, Handy Andy's Kitchen has

the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by Handy Andy's Kitchen Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the

stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type Handy Andy's Kitchen Rules

For Unshipped Orders

The Return & Refund request is made after the stated processing time. Handy Andy's Kitchen will refund the order. The Return & Refund request is made within the stated processing

time. Handy Andy's Kitchen has 3 business days to process the request after the buyer

submits it. If Handy Andy's Kitchen fails to process (accept or reject) the refund request

within 3 business days, Handy Andy's Kitchen will refund the order.

Please note: Although the order is still within the stated processing time, any refund

request needs to be processed within the time listed above.

For Shipped Orders

The Return & Refund request is made after the order has shipped. Handy Andy's Kitchen

has 10 business days to process the request after the buyer submits it. If Handy Andy's Kitchen fails to process (accept or reject) the refund request within 10 business days, Handy Andy's Kitchen will refund the order.

2. Goods Returned in Transit

If the package is sent back to Handy Andy's Kitchen during transit for any reason, and

the buyer applies for a refund, Handy Andy's Kitchen should refund within 3 business

days of the refund request. Under the same cases, if the buyer requests redelivery, Handy Andy's Kitchen should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website

such as but not limited to a screenshot from the logistics website that the order was destroyed,

Handy Andy's Kitchen should refund the order within 3 business days of buyers refund

request, or redelivery within 5 business days of the request. The following steps must be

followed when creating this type of request.

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the

products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other

words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail,

etc.).

c. The products need to be returned to Handy Andy's Kitchen , if our Dispute Team asks

for a return in Disputes.

Except for the important interpretation, Handy Andy's Kitchen will make a refund, resend,

or accept the return for any of the following cases:

3a. Orders Delayed.

Orders are lacking tracking information, in transit, pending, expired 60 days after orders

departed from Handy Andy's Kitchen warehouse. Following countries and shipping

methods may be different:

a. For orders shipped to the USA, it will be counted 45 days after orders departed from Handy Andy's Kitchen warehouse.

b. For Brazil, it is after 110 days counting from the date that order departed from Handy Andy's Kitchen warehouse due to the strict customs clearance at Brazil.

c. For Handy Andy's Kitchen Packet Liquid Line to all counties, Handy Andy's Kitchen will deal with your dispute for delayed orders after 100 days counting from the date that

order departed from Handy Andy's Kitchen warehouse.

d. For some special shipping methods, Handy Andy's Kitchen cannot deal with your

disputes. (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending

because of insufficient address, package unclaimed, no such number, etc. It will be much more

convenient for clients to contact the local post office or go to the post office for delivery.

Due to such conditions as national realities, phone numbers, and religious beliefs in Israel,

packages will be normally delivered to self pick-up cabinets, which may lead to packages being

long overdue. Therefore, it will be much more convenient for clients to contact the local post

office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims

that the package has not been received. In such cases, Handy Andy's Kitchen will spare

no effort to verify the real situation, which could be a long process (1-2 months), but there is no

guarantee of a positive result.

3b. Orders not Received.

Handy Andy's Kitchen will not deal with the refund or resend if the tracking information

shows the order is delivered.

a. If clients do not receive the package, a non-delivery certification issued by the local post

office with an official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as

below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Notes:

a. The local distributor will deliver 1-3 times according to the actual situation. If it is still

unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7

days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product

will be returned to the sender, our logistics company. During the return, Handy Andy's Kitchen takes no responsibility if products have been lost.

b. If the logistics company provides return service to China, Handy Andy's Kitchen will

put the products in your private inventory and will not refund them when we receive the returned

items.

c. Handy Andy's Kitchen cannot offer a refund or resend if you don’t process the

undelivered orders or packages destroyed by logistics companies.

3c. Products Damaged.

Handy Andy's Kitchen offers a full refund or a replacement if packages arrived are badly

damaged.

Handy Andy's Kitchen offers a partial refund or a replacement if packages arrived

partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

a. For fragile products, a refund is highly recommended.

b. For damaged packing boxes, Handy Andy's Kitchen cannot offer any refunds or other

after-sale services due to the long-distant international delivery.

c. For ordinary, electronic products, Your clients shall complain or open a dispute to you within

30 days after packages are delivered.

d. For service products, Handy Andy's Kitchen refunds you the cost of the product which

is the price in the China market. Otherwise, Handy Andy's Kitchen will not take any

responsibility for them.

3d. Incorrect or Missing Products.

Handy Andy's Kitchen has a strict quality control process before products are dispatched.

Handy Andy's Kitchen will deal with incorrect or missing products as follows:

a. For incorrect products, Handy Andy's Kitchen offers a full refund or replacement.

b. For products with wrong color, size which doesn't affect product function, etc., Handy Andy's Kitchen offers a refund or resend if you provide a screenshot of your complaint

including name, content and date.

c. For parts missing which don't affect product function, Handy Andy's Kitchen may

refund partially or resend the missing part; for parts missing which affect product function,

Handy Andy's Kitchen will resend the product only.

d. For accessories, Handy Andy's Kitchen will resend the accessories.

Notes:

For size problem, Handy Andy's Kitchen will appreciate it a lot if you can measure the

product according to the correct measurement method and provide us the photo of

measurement. Then, our dispute team will deal with your disputes quickly.

3e. Orders Cancellation.

For orders cancellation, Handy Andy's Kitchen offers a full refund before products are

processed by warehouses.

a. After payment, POD orders cannot be canceled as it is customized.

b. After payment, pre order inventory orders cannot be canceled as they are special products

and only available for you.

c. After payment, video and photo orders cannot be canceled as Handy Andy's Kitchen

has planned and prepared for you after payment.

4. Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact the us via

yourmancavestore.com/contact-us to request us to update the order with the correct receipt

information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyers responsibility to contact the logistics

company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the

products at his/her own expense. If the goods are returned in good condition, Handy Andy's Kitchen shall refund the order within 3 business days of receiving the goods, as buyer’s

refund request, or begin redelivery within 5 business days of receiving the goods. Please note

the buyer will additionally be in charge of the redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong

goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as

described/missing or wrong goods or other quality problems), buyer should provide a refund or

redelivery request with valid proof (photos/videos of goods received that shows the problem

clearly). After the buyer files a request on Handy Andy's Kitchen, Handy Andy's Kitchen

should check the proof and give a response within 3 business days.

If the proof checked by Handy Andy's Kitchen is not showing the problem clearly and or

if the proof checked by Handy Andy's Kitchen is not showing the problem clearly, the

proof is invalid, and the Handy Andy's Kitchen has the right to reject the buyers refund

request.

If the buyers proof shows a problem clearly after being checked by Handy Andy's Kitchen,

the proof checking time shall not more than 3 business days, and if the goods need to be

returned to get a refund, Handy Andy's Kitchen should provide the buyer with a prepaid

return label within 3 business days of proof approval, and refund the order when the return

shows in transit on the logistics website searched by tracking number buyer uploaded within 3

business days. If the goods need not be returned, Handy Andy's Kitchen should refund

the order within 3 business days of the refund request.

If proof is valid, and buyer requests redelivery, Handy Andy's Kitchen should redelivery

within 5 business days of proof approval. Please note Handy Andy's Kitchen has the

right to refund order if the redelivery products have no stocks, or buyers are able to reorder

products when the products are restocked.

Incorrect or Missing Products

Handy Andy's Kitchen has a strict quality control process before products are dispatched.

Handy Andy's Kitchen will deal with incorrect or missing products as follows:

a. For incorrect products, Handy Andy's Kitchen offers a full refund or replacement.

b. For products with wrong color, size which doesn't affect product function, etc., Handy Andy's Kitchen offers a refund or resend if you provide a screenshot of your clients

complaint including name, content and date.

c. For parts missing which don't affect product function, Handy Andy's Kitchen may

refund partially or resend the missing part; for parts missing which affect product function,

Handy Andy's Kitchen will resend the product only.

d. For accessories, Handy Andy's Kitchen will resend the accessories.

Notes:

For size problems, Handy Andy's Kitchen will appreciate it a lot if you can measure the

product according to the correct measurement method and provide us the photo of

measurement. Then, our dispute team will deal with your disputes quickly.

Service Products

Service products apply to the following interpretation.

a. Any disputes arising from products damaged or shipping delayed, Handy Andy's Kitchen

may not refund the product cost.

b. Any disputes arising from bad quality, Handy Andy's Kitchen may not accept as the

supplier is not Handy Andy's Kitchen .

c. For service products without Handy Andy's Kitchen quality checking inspection,

Handy Andy's Kitchen may not accept the disputes.

6. Logistics Issues

6.1 Invalid tracking information

If Handy Andy's Kitchen verifies the tracking number is wrong, and Handy Andy's Kitchen

fails to provide the correct one within 4 business days, Handy Andy's Kitchen

will refund the order.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after the label is created

showing on a logistic website, and the buyer applies for a refund, Handy Andy's Kitchen

requires a refund order within 3 business days since buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19,

abnormal weather, or other abnormal situations.

6.3 Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more and Handy Andy's Kitchen

fails to provide any valid tracking updated info, the buyer may apply for a refund.

Handy Andy's Kitchen requires a refund order within 3 business days as buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19,

abnormal weather, or other abnormal situations.6.4. Shipping Method Limits

Some shipping methods are not trackable when orders arrive at some Countries, States, or

Cities. Handy Andy's Kitchen lists those shipping methods in advance and will not accept

any disputes when you choose those shipping methods to some countries, including:

PostNL、Electric PostNL、Packet Eub、Packet Postal Route、Packet Postal、Packet Railway

Economy.

Notes:

When choosing certain shipping methods, the remote addresses will be charged additional cost.

6.5 Force Majeure

Handy Andy's Kitchen takes no responsibility for any product damage or shipping delay

caused by the act of god, including but not limited to: epidemic situation, international situation,

strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Handy Andy's Kitchen

will notify you by Handy Andy's Kitchen Chat, Skype, Email, Line,

WhatsApp etc.

6.6 Destination Limits

Due to limited international transportation, Handy Andy's Kitchen will not accept any

disputes when your orders are shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands,

Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan,

Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan,

Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda,

Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo,

Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba,

Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji

Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana,

Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau,

Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros,

Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri

Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands,

Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania,

Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria,

Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan,

Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles,

Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao

Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo,

Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania,

Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands,

United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin,

Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

7. Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the

buyer shall https://yourmancavestore.com/contact-us Handy Andy's Kitchen will try its

best to assist buyers in these special circumstances in a timely manner. After notifying Handy Andy's Kitchen , Buyers should expect a decision from Handy Andy's Kitchen on

these types of issues no later than two weeks.

Handy Andy's Kitchen takes no responsibility for any product damage or shipping delay

caused by the act of god, including but not limited to: epidemic situation, international situation,

strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Handy Andy's Kitchen will notify you by Handy Andy's Kitchen Chat, Skype, Email, Line,

WhatsApp etc.

Return

Products can be returned to Handy Andy's Kitchen warehouses only. But we do not

suggest returning products to our warehouses, because the international shipping cost is high

and it takes at least 3 months to arrive at Handy Andy's Kitchen China Warehouse. Most

of them will be lost during the return. Also, most of the returned products will be damaged on the

way.

a. If you indeed want to return the products, please email Handy Andy's Kitchen and

someone will respond to you within 1 to 5 business days.

b. Please return products within 10 days after receiving products and after speaking with

someone at Handy Andy's Kitchen .

Orders Cancellation

For orders cancellation, Handy Andy's Kitchen offers a full refund before products are

processed by warehouses.

a. After payment, POD orders cannot be canceled as it is customized.

b. After payment, pre order inventory orders cannot be canceled as it is special products and

only available for you.

c. After payment, video and photo orders cannot be canceled as Handy Andy's Kitchen

has planned and prepared for you after payment.

Deadline of Opening Dispute

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when

tracking information from a third party is untraceable

Unacceptable Disputes

Handy Andy's Kitchen shall not accept any unreasonable disputes, including but not

limited to:

a. The buyer does not like it.

b. The product description is not real.

c. Products smell unusual.

d. The buyer ordered the wrong items or SKU.

e. The shipping address was provided incorrectly.

f. Product difference was negotiated in advance.

g. Tracking information deleted by logistics companies or local post offices.

h. In some cases, packages returned/discarded/detained due to the consignee’s failure to

comply with the work of customs clearance in line with the foreign trade policies of certain

countries.

8. Attention

If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the

responsibility to open a dispute with Handy Andy's Kitchen to help deal with the after-sale

issues.